You can place an order directly on our website by adding the desired products to your shopping cart and proceeding to checkout. Follow the instructions to enter your shipping and payment details.

We accept a variety of payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, Twint, Powerpay, Klarna, Postfinance, and Apple Pay. Simply follow the instructions.

Yes, our website uses secure encryption (SSL) to ensure that your payments and personal data are protected.

Once an order has been placed, it will be processed quickly. If you need to cancel or change your order, please contact our customer service within one hour of placing it for assistance.

Yes, we offer international shipping to many countries. Shipping costs and delivery times vary depending on the destination country. See checkout for details.

We offer standard and express shipping options. For domestic customers, we use Swiss Post and DPD. For international customers, we use FedEx.

Domestic shipping typically takes 2 to 3 business days, while international shipping usually takes 5 to 7 business days. Delivery times may vary depending on your location.

Yes, we offer international shipping to many countries. Shipping costs for each country are CHF 19. Delivery times vary depending on the destination country. Delivery typically takes 5-7 days.

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on the courier service's website.

If your order has not arrived within the estimated delivery time, please contact our customer service with your order details and we will help you locate your package.

We accept returns within 14 days of purchase, provided the item is in its original condition and packaging. Please contact our customer service to arrange a return.

To request a refund, you must first return the item according to our returns procedure. Once we have received and inspected the returned product, we will process your refund to the original payment method within 5-7 business days.

Yes. This applies to all products that you have not returned within 14 days of receipt. Furthermore, returns of products that have already been used are not possible.